Business-Mentor

 

Business owners are pulled in every direction on a daily basis. From managing operations, sales and marketing, to customer service and so much more. There’s no way that one – or even two – people could keep it all straight. Those who head up consulting firms are no different. When traditional rolodexes and spreadsheets fail, smart consultants turn to customer relationship management (CRM) to regain control of their operations. Our consulting customers broke down the top three reasons they turned to CRM:

  1. To improve workflow

Business Made Simple needed an easy-to-you, inexpensive and intuitive tool that would improve workflow and task management. Co-founders Erin Mathie and Melissa Bamfo use Insightly with the Evernote integration to capture notes from customer and lead calls. The information is automatically populated to the corresponding account records, so data can be tracked and easily accessed. The duo also loves Insightly’s pipeline tools, which manage client fulfillment projects from start to finish. All of this has contributed to greater sales conversions.

  1. To move leads through the sales funnel

Eric Greenspan, CEO of 74 Systems, uses Insightly to improve efficiency and keep tasks from falling off his radar – it’s become mission control. A majority of his leads come in from the website and webinars. Before, it was a challenge to keep prospects in order and moving through the pipeline. Now, using Insightly and Zapier, Greenspan has leads automatically pushed to the platform and turned into opportunities. He then reaches out to determine next steps. Since first implementing Insightly, the company has had more than 30 new customers sign up over the last three months.

  1. To boost customer experience

Winston Faircloth, CEO of Winsightz, has to keep track of individual clients and projects, so he can provide the right support at the right time. Using Insightly has proved to be invaluable in helping Faircloth heighten customer service. He assigns goals, holds training sessions and provides ongoing support, all of which are tracked and monitored on an ongoing basis. It’s been especially helpful in situations when Faircloth has had to quickly access client activity. When a client asked what was in the pipeline, he was able to immediately pull it up on the spot and show all the activity.  

Especially in consulting, with so many moving parts, project and contact management can quickly get out of hand. With CRM and project management, consultants can keep tabs on what needs to get done, so client projects stay on track. Even better, Insightly surveyed its consulting customers and 56 percent of respondents paid back their investment in Insightly in one to three months or less.

 

At Insightly, we offer a CRM used by small and mid-sized businesses from a huge variety of verticals. Learn about Insightly’s features and plans on our pricing page or sign up for a free trial.

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