Great customer service is a game changer for customers. We all value a positive experience, but here's the catch . . . customer service is a process and it takes the right tools to do it well. It isn't as simple as just telling your team it's important. A Customer Relationship Management (CRM) program like Insightly perfects the process.
In sales, your business value is defined by your ability to solve customers’ problems. Being attentive and friendly are important qualities. Unfortunately, they only get you so far. To remain valuable to your clients, always be asking yourself these questions:
- What are my customers’ biggest challenges?
- How can I help solve these problems?
- How can I help customers gain even more value?
- How does the client perceive the value I offer?
- Is the customer getting more value than what he is being charged?
Put your customers’ needs first, and you’ll most always be rewarded in-kind. Get to know your inner salesperson with Insightly. We offer an outstanding CRM used by small and mid-sized businesses. Learn about Insightly’s features and plans on our pricing page or sign up for a free trial.