Customer
Support

Help & Training

Our customer loyalty team is excited to work with you.

Insightly Help and Training varies based on the plan you decide is best suited for your business needs. 

SELF SERVICE SUPPORT (Free across all plans)

Everyone should have a great reference library. To help you make the most out of Insightly, we provide you with help articles, video tutorials, and recorded webinars that you can access 24/7 in our Help Center.

EMAIL SUPPORT (Included in trial and all paid plans)

With Email Support, you get a reply within 24 hours during Insightly business hours, 8am to 4pm PT, M to F.

PHONE SUPPORT (Included with purchase of a Success Program)

Phone support with our Customer Care team is reserved for questions or technical difficulties between 8:00AM and 4:00PM PST Monday through Friday.

 

SUCCESS PROGRAMS

Success Programs connect you with our team of product experts to ensure Insightly CRM helps you achieve your business goals. All customers have access to email-based support, Insightly’s comprehensive Help Center and community forums. For additional support and Customer Success resources, we offer three Success Programs tailored to fit your business needs.

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