Delight customers and achieve your goals while saving up to 30% off the entire Insightly platform.
Best value– save up to 30%
Close tickets faster and retain customers with the service and support app built on the same platform as Insightly CRM and Insightly Marketing.
Close customer support tickets and share mission-critical information across your organization faster than ever.
Get a timely read on current and historical customer status and spark more engaging, relevant conversations.
Empower internal teams with the customer data they need to perform their roles effectively.
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By centralizing customer interactions, Insightly Service helps teams efficiently manage inquiries, track issues, and provide timely resolutions. It enables agents to access comprehensive customer profiles, ensuring personalized and effective support. Automation features help reduce response times, while analytics provide valuable insights into customer preferences. Ultimately, Insightly Service empowers businesses to deliver exceptional customer service, build trust, and cultivate long-lasting customer relationships.
Insightly Service streamlines and simplifies the entire ticket management process from initial inquiry to issue resolution.
Create your own support portal where your customers can access knowledge articles, contribute to community forums, and submit tickets.
Create scale through your support delivery program with comprehensive knowledge articles that customers can use to learn more about your products and services.
View the Insightly Service Dashboard to get an instant overview of your customer service operation.
There are three plan levels for Insightly Service available with features and limits that allow you to pick the best value for your organization.
No. Both Insightly CRM and Insightly Service are robust applications that stand on their own for use by sales teams and customer service teams, respectively. Each can also integrate with other CRMs and other customer service applications. However, when you implement both, you provide your teams full visibility into the customer, aligning them with a 360-degree view that will help them elevate the customer experience.
You want every interaction your customer service team has to be a positive one. You can help them achieve that goal by providing a software platform that allows them to close tickets faster and deliver personalized experiences.
Once you have more than one customer service agent, you can benefit from a customer service application. Some platforms come with high price tags, so only large organizations can afford them. Today, there are many affordably priced platforms that are intuitive so that virtually any organization of any size can use this technology.
A service level agreement (SLA) is a contract between a service provider and a customer that defines the types of service and the standard of service that the provider will provide and that the customer can expect. You can define and manage your organization’s SLA in Insightly Service.
Insightly Service includes the use of macros which are pre-written templates your agents can apply to a ticket to provide consistent, informational responses to frequently asked questions. Insightly Service uses knowledge articles for easy reference for internal teams that can also be made available to external audiences. The use of the SLA countdown feature keeps teams informed of how quickly customers are being served to ensure service goals are met.
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