The Insightly Blog

Explore CRM trends, best practices, and Insightly product news

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5 key CRM integrations in 2024

Explore CRM integrations and this year's must-haves.

Best Practices | Business & tech

What we mean when we say “ease of use”

Go beyond jargon and get specific.

Best Practices | Business & tech | Sales

5 Reasons You’re Losing Customers (Churn) —And How to Win Them Back

Stop churn to grow your business.


What is customer success?

Learn about the foundation & evolution of customer success.

Best Practices

5 Ways To Improve Customer Focus

Examine your products/services from the customer’s viewpoint. Take a few steps on your own

Service & Support

5 essential customer engagement metrics and KPIs

Which user engagement metrics matter most for your business? Learn which KPIs you'll need

Best Practices

The CRM process is flawed. Here is why.

Find out how to gain more insights and deliver better experiences with a unified

Business & tech

Reconnecting with customers in a post-pandemic world

How to reset your strategy when it comes to everyone you depend on.