Privacy Policy

Effective Date: February 29, 2016

This privacy policy applies to www.insightly.com and the Insightly platform on login.insight.ly, owned and operated by Insightly Inc. (Insightly). This privacy policy describes how Insightly collects and uses the personal information you provide us and it also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

When registering for Insightly you can be certain that we have implemented comprehensive security practices to ensure that only registered users and those people who are provided authorized access to, can see your Insightly site. We respect your right to privacy and feel it is important for you to know how we handle the information we receive from you via our website at www.insightly.com (the “Site”) and login.insight.ly through our on-demand business productivity software, our support platform, and tools and services offered on the Site (the “Service”). The use of information collected through our service shall be limited to the purpose of providing the service for which the client has engaged Insightly.

TRUSTe Privacy Certification

The TRUSTe program covers only information that is collected through this website, www.insightly.com and the platform on login.insight.ly and does not cover information that may be collected through software downloaded from the website and through our mobile applications. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Insightly Inc.

In order to view our relationship with TRUSTe please visit the validation page visible by clicking on the TRUSTe seal. If you have questions or complaints regarding our privacy policy or practices, please contact us at contact@insight.ly. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.

We self-certify compliance with: U.S. / EU Safe Harbor

Insightly complies with the U.S.–E.U. Safe Harbor framework and the U.S.-Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Insightly has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Insightly’s certification, please visit http://www.export.gov/safeharbor/.

Information You Provide

When registering with an email address, we collect your full name, company or organization name and email address. When signing up for a paid plan, Insightly will collect credit card information and use a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information except for the sole purpose of credit card processing on Insightly’s behalf.

You may also provide personal information about other people, such as their name and email address. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.

If your personal information changes, or if you no longer desire our service, you can modify, update, delete your account information at anytime by clicking on the Settings icon in the global navigation bar at the top right of the screen or by contacting us at the contact information listed below. We will respond to any requests for access to personal information within 30 days. Insightly’s practice is not to use such personal information for marketing purposes unless explicitly authorized. Insightly may use the collected personal information and other information Insightly collects about your use of the Service, to operate and make the Service available to you, for billing, identification and authentication, to contact you about your use of the Service, research purposes and to generally improve the content and functionality of the Service and Site. On occasion we may send out email newsletters, if you wish to opt out of these newsletters, please follow the unsubscribe directions in these emails.

Insightly will retain your information for as long as your account is active or as needed to provide you services. We will also retain personal data we process on behalf of our clients for as long as needed to provide services to our client. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Insightly may also transmit or share your personal information with its third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and other technology and services required to operate and maintain the Service, which may require that your personal information be transferred from your current location to the offices and servers of Insightly and the authorized third parties referred to here. These companies are authorized to use your personal information only as necessary to provide these services to us. Although Insightly owns the software, code, databases, and all rights to the Insightly application, you retain all rights to your data.

Information Related to Data Collected for our Clients

Insightly collects information under the direction of its clients and has no direct relationship with the individuals whose personal data it processes.

Choice – We collect information for our clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly. If you are a Client and would like to update your account please contact us at contact@insight.ly.

Service Provider, Sub-Processors/Onward Transfer – Insightly may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients.

Access to Data Controlled by our Clients – Insightly has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Insightly client (the data controller). If the client requests Insightly to remove the data, we will respond to their request within 30 business days.

Cookies and Tracking Technologies

Technologies such as: cookies, beacons, tags and scripts are used by Insightly Inc. and our partners, marketing partners, affiliates, or analytics or service providers, or online customer support provider. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We may use cookies to remember users’ settings. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Analytics / Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personal information.

Local Storage

We use Local Storage (LS) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LS such as HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LS.

Behavioral Advertising/Re-Targeting

We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Information Sharing

Except as described in this policy, Insightly will not give, sell, rent, share or loan any personal information to any third party. We may disclose such information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law. Insightly may also provide non-personal, summary or group statistics about our customers, sales, traffic patterns, and related Site information to reputable third-party vendors, but these statistics will include no personal information.

Children’s Personal Information

The Service and Site are not intended for, nor does Insightly knowingly collect any personal information from children under the age of 16.

Protection of Information

The security of your personal information and our clients’ information is important to us. Insightly maintains reasonable security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. When you enter sensitive information, such as a credit card number, on our order forms and login credentials on our platform login page, we encrypt the transmission of that information using secure socket layer technology (SSL). These technologies help ensure that your data is safe, secure, and only available to you and to those you provided authorized access. However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure due to the nature of the distributed network that is the Internet. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at contact@insight.ly.

Links to 3rd Party Sites

Our site includes links to other web sites whose privacy practices may differ from those of Insightly. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any web site you visit.

Blog / Forum

Our web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, please contact us at contact@insight.ly. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. Alternatively, if you used a third party application to post such information, you can remove it, by either logging into the said application and removing the information or by contacting the appropriate third party application.

Import Contacts

You can import your basic contact information from your Google Contacts using Insightly’s automated contact import wizard.  You can import other email account address books into Insightly using a manual import process. For Google, we authenticate your Google email address book using your Insightly user email address. We do not collect the username and password for the email account you wish to import your contacts from.

Social Media Widgets

Our web site includes social media features, such as the Facebook Like button and widgets, such as the ShareThis button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our web site. Your interactions with these features are governed by the privacy policy of the company providing it.

Single Sign-On

You can log in to our site using sign-in services from Google. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form.

Testimonial

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at contact@insight.ly.

Changes to Privacy Policy

Insightly may update this policy from time to time. You can review the most current version of this privacy policy at any time at https://www.insightly.com/privacy-policy/. Your continued use of the Site or Service constitutes your agreement to be bound by such changes to the privacy policy. Your only remedy, if you do not accept the terms of this privacy policy, is to discontinue use of the Site and Service. If we make any material changes we will notify you or our client by email sent to the e-mail address on your account or by means of a notice on the Site prior to the change becoming effective.

Business Transactions

Insightly may assign or transfer this privacy policy, and your user account and related information and data, to any person or entity that acquires or is merged with Insightly, you will be notified via email and/or a prominent notice on our web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Terms of Service

When you access and use the Service, you are subject and bound to the Insightly Terms of Service.

Contact Us

If you have questions regarding this privacy policy or about the security practices of Insightly, please contact us by email at contact@insight.ly. We would love to hear from you.

Insightly Inc.
185 Berry Street
#1000
San Francisco, CA 94107
USA