Best Practices5 Ways To Improve Customer FocusExamine your products/services from the customer’s viewpoint. Take a few steps on your own customer journey. 25 Feb 2022 Share Service & Support5 essential customer engagement metrics and KPIsWhich user engagement metrics matter most for your business? Learn which KPIs you’ll need to focus on for success. 03 Feb 2022 Share Best PracticesThe CRM process is flawed. Here is why.Find out how to gain more insights and deliver better experiences with a unified CRM. 10 Dec 2021 Share Sales5 key CRM integrations in 2021Let’s explore why you need CRM integrations & which ones are this year’s must-haves. 01 Jul 2021 Share Business & techReconnecting with customers in a post-pandemic worldHow to reset your strategy when it comes to everyone you depend on. 06 May 2021 Share Business & techHow voice search is transforming the user interfaceA quick look at how voice search and technology is changing the user interface. 09 Apr 2021 Share CustomerWhat is customer service?Learn the basics & get tips on providing a stellar customer service. 03 Feb 2021 Share CustomerWhat is customer success?Learn about the foundation & evolution of customer success 24 Sep 2020 Share Experience the Insightly platform for yourself Request a demo