Exploring Salesforce Alternatives: Ongoing Adoption for CRM Success

Think beyond the Big Blue Cloud

Ongoing adoption considerations are pivotal when exploring Salesforce alternatives. Prioritizing user training, seamless integration, scalability, feedback mechanisms, cost transparency, and robust support can contribute to a successful and sustainable CRM adoption within the organization.

Understanding Ongoing Adoption

In the SaaS space, ongoing adoption refers to the continual use, integration, and optimization of a product or service by its users. SaaS solutions like CRM are not static entities; they evolve, update, and introduce new features over time. 

Ongoing adoption is crucial when choosing a CRM software for several reasons:

  • Maximizing ROI: Ongoing adoption ensures that your team continuously leverages the full capabilities of the CRM. This maximizes the return on investment (ROI) by utilizing all features and functionalities, maximizing the software’s potential.
  • Efficiency and Productivity: A CRM system is designed to streamline workflows and enhance productivity. Ongoing adoption ensures that users stay up-to-date with the latest features, leading to increased efficiency in managing customer interactions and data.
  • User Engagement: If users find adopting and using the CRM regularly challenging, the system’s effectiveness diminishes. Ongoing adoption encourages user engagement, making it more likely that team members will embrace the CRM as an integral part of their daily activities.
  • Adaptation to Evolving Needs: Businesses are dynamic, and their processes and requirements evolve. Ongoing adoption allows the CRM software to adapt to these changes, ensuring that it remains aligned with the organization’s evolving needs.
  • Data Accuracy and Relevance: Regular use of the CRM promotes accurate and up-to-date data entry. Ongoing adoption reduces the risk of data becoming outdated or inaccurate, which is essential for making informed business decisions based on reliable information.
  • User Satisfaction: Employees who feel comfortable and confident using the CRM are more likely to be satisfied with their work environment. Ongoing adoption contributes to positive user experiences, fostering a more supportive and collaborative workplace.
  • Training and Onboarding: As team members join the organization, ongoing adoption practices facilitate their training and onboarding process. This ensures that newcomers quickly become proficient in using the CRM, maintaining operational continuity.
  • Integration with Other Systems: Businesses often use multiple software systems. Ongoing adoption allows for continuous integration with other tools and systems, enabling a seamless flow of data and reducing potential bottlenecks in the workflow.

Choosing a CRM is not just a one-time decision; it’s an investment in the long-term success of your business. Ongoing adoption is a crucial factor in ensuring that your CRM continues to meet your organization’s needs as it grows and evolves.

Salesforce TCO: The Elephant in the Room

While Salesforce is a robust CRM platform with many features, its high Total Cost of Ownership (TCO) can be a significant pain point for many organizations. Beyond the initial licensing fees, businesses are often faced with additional (and sometimes hidden) costs, including:

  • Customization Expenses: Tailoring Salesforce to meet specific organizational needs often requires substantial customization. These bespoke configurations can result in additional costs that strain budgets and timelines.
  • Training and Onboarding: The complexity of Salesforce can contribute to a steep learning curve, necessitating extensive training and onboarding efforts. These initiatives incur both time and financial investments that organizations may find burdensome.
  • Ongoing Support Costs: Salesforce’s intricate nature can lead to ongoing support requirements, with businesses relying on external consultants or in-house specialists to navigate issues. These support costs can accumulate over time, contributing to the overall TCO.

Insightly: A Modern Salesforce Alternative

Amidst the challenges posed by ongoing adoption and high TCO, Insightly emerges as an option to switch from Salesforce – a modern CRM designed to streamline processes and empower organizations without breaking the bank.

  • User-Friendly Interface: Insightly’s user-friendly interface ensures a smoother onboarding process and quicker adoption. The platform is designed with simplicity in mind, allowing users to focus on their work rather than fighting with a complex system.
  • Transparent and Scalable Pricing: Insightly takes a transparent approach to pricing, offering plans that allow businesses to choose the desired features. Providing flexibility while also preventing unnecessary expenses.
  • Seamless Integration and Customization: Insightly is built to seamlessly integrate with existing workflows, enabling organizations to tailor the CRM to their needs. The platform’s flexibility ensures it evolves with the organization, supporting ongoing adoption without disruptions.
  • Value-Driven Automation: Insightly places a premium on efficiency through advanced automation features. Tasks are streamlined, and repetitive processes are automated.


Ongoing adoption is essential for realizing the full potential of a CRM software solution. It ensures that the system remains an effective and integral part of your business operations, supporting your team in building and maintaining strong customer relationships. While looking to mitigate the high TCO associated with CRM solutions like Salesforce, Insightly helps teams grow faster with a dynamic platform that scales with you. 

Embrace the future of CRM with Insightly and unlock the efficiency and agility your organization deserves. Get started today by watching a demo on demand, or talk to a team member and get a personalized demo.