# 1 eCommerce CRM

Unify your ecommerce business with the leading
CRM for ecommerce

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Unite your marketing, sales, and customer facing teams
around your customers with the best unified CRM for
ecommerce

Ecommerce companies unify their businesses around their customers with Insightly

Without a strong customer relationship management (CRM) tool, your business may miss opportunities to provide optimal service.

Why your ecommerce businesses needs a CRM: Gaining an accurate view of your customers is a challenge for all businesses. Whether through social media, advertisements, or email marketing, users land on your site through a variety of channels. While there, they can browse all sorts of items. Tracking their interests and journey is simple in isolation but it becomes a struggle when your online store receives hundreds of leads a day.

Ecommerce companies need a way to track shopping behavior at scale. Many organizations rely on a disparate set of solutions to do so. This causes data to be scattered across multiple platforms and a disconnect emerges between your sales and marketing teams.

Without a unified system to connect your customer data, you cannot understand the individual journey to create the personalized buying experience that distinguishes your ecommerce business from the competition.

Use Insightly instead

Empower your ecommerce business to deliver

the best customer experiences

Ecommerce businesses must understand customer preferences to surface relevant products and minimize friction
during the buyer’s journey. A modern CRM is built to scale and grow with your business, and it’s easy to use.

Insightly Marketing

Marketing automation helps your ecommerce business attract site visitors, convert them to prospects, and run marketing campaigns at scale. Insightly

Marketing includes an intuitive, simple journey builder, A/B and multivariate testing, beautiful, flexible email templates and enterprise-grade dashboards.

Insightly CRM

CRM helps ecommerce businesses streamline sales processes, improve profitability, and create long-term customer relationships. Track behavior to improve the customer experience, target upsell campaigns and personalize interactions. Insightly App Connect allows you to link your CRM with the top ecommerce solutions on the market like Shopify, Magento, Woo Commerce, Shopware and more. Insightly is easy to use and adopt, incredibly flexible and customizable, integrates easily, and provides quick time-to-value.

Insightly Service

Offer great customer service with a ticketing application that includes a convenient customer portal, knowledge management and insights, SLA management and in-depth analytics.

See why Insightly is the best CRM for ecommerce

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Streamline business processes

Align your teams and processes around a single source of truth, get rid of silos and time-wasting activities, and
close deals faster. Customize views and workflows based on your unique business needs and user preferences, 
securely connect all your tools, and create custom real-time data dashboards.

Accelerate sales

Build relationships

Track key metrics

Accelerate sales

  • Collaborate across the organization with centralized customer
    data
  • Grow your business faster with lead management and automated
    workflows
  • Drive greater ROI with tailored opportunity and pipeline
    management

Integrate with all the apps in your eCommerce business

Your business has apps for accounting, HR, communication, and more. Insightly AppConnect keeps everything
integrated.

With AppConnect there’s no need to copy and paste data between apps, upload CSVs, or to write complex code—all of your apps are connected. With just a couple of clicks your business data transfers between apps automatically making it a breeze to run repetitive business tasks.

Insightly can connect to hundreds of the apps you use every day like accounting systems, HR systems, Helpdesk and IT systems, databases, calendars, and collaboration and chat tools. There are more than 500 different app connectors in AppConnect ready to go today and new ones are added every week.

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Build automated workflows with

1200+ integrated apps

Microsoft
DocuSign
Shopify
WordPress
PandaDoc
Netsuite
QuickBooks
Google
+ many more

Privacy and compliance

We use Insightly to run Insightly, so we make sure your data is as secure and safe as our own. We work with customers every day to make sure that their data security requirements are met and exceeded.
  • Independently assessed for compliance to SOC 2 Type II
  • Single-sign-on via industry standard authentication protocols
  • Support for two-factor authentication
  • Encryption of data in transit and at rest
  • EU/US Privacy Shield and GDPR Compliance

Give your eCommerce business an edge

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Best ecommerce CRM: improve your customer experience with Insightly

In ecommerce (also noted as e-commerce), a great customer experience is the key to success. Buyers must feel that you understand their needs and you need to provide them with the most relevant solutions to their problems. An ecommerce customer relationship management system (CRM) gives businesses a tool for unlocking customer data and managing every detail of customer relationships.

In this post, we’ll cover some of the key reasons you need a CRM in ecommerce and why Insightly is the best CRM for ecommerce.

Here’s what we’ll cover:

  • Why your ecommerce business needs a CRM
  • How can you benefit from a CRM for ecommerce?
  • What to look for in a CRM for eCommerce
  • Why Insightly is the best ecommerce CRM software
  • Win more ecommerce customers with Insightly

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