# 1 eCommerce CRM

Unify Your eCommerce Business With the Leading CRM for eCommerce

Unite your marketing, sales, and customer facing teams around your customers with the best unified CRM for eCommerce

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eCommerce companies unify their businesses around their customers with Insightly

Without a strong customer relationship management (CRM) tool, your business may miss opportunities to provide optimal service.

Why your eCommerce businesses needs a CRM

Gaining an accurate view of your customers is a challenge for all businesses. Whether through social media, advertisements, or email marketing, users land on your site through a variety of channels. While there, they can browse all sorts of items. Tracking their interests and journey is simple in isolation but it becomes a struggle when your online store receives hundreds of leads a day.

eCommerce companies need a way to track shopping behavior at scale. Many organizations rely on a disparate set of solutions to do so. This causes data to be scattered across multiple platforms and a disconnect emerges between your sales and marketing teams.

Without a unified system to connect your customer data, you cannot understand the individual journey to create the personalized buying experience that distinguishes your eCommerce business from the competition.

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Empower your eCommerce business to deliver the best customer experiences

eCommerce businesses must understand customer preferences to surface relevant products and minimize friction during the buyer’s journey. Aligning your teams on one CRM is essential.

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Insightly Marketing

Marketing automation helps your eCommerce business attract site visitors, convert them to prospects, and run marketing campaigns at scale. Insightly Marketing includes an intuitive, simple journey builder, A/B and multivariate testing, beautiful, flexible email templates and enterprise-grade dashboards.

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Insightly CRM

A CRM helps eCommerce businesses streamline sales processes, improve profitability, and create long-term customer relationships. Track behavior to improve the customer experience, target upsell campaigns and personalize interactions. Insightly App Connect allows you to link your CRM with the top eCommerce solutions on the market like Shopify, Magento, Woo Commerce, Shopware and more. Insightly is easy to use and adopt, incredibly flexible and customizable, integrates easily, and provides quick time-to-value.

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Insightly Service

Offer great customer service with a ticketing application that includes a convenient customer portal, knowledge management and insights, SLA management and in-depth analytics.

“Our motto is this: If it’s not in the CRM, it didn’t happen. If you have an idea, explore it. Get the process on a white board and work with your Insightly team to see if it’s possible. Odds are, the answer is yes.”
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Jennifer Nietz
Vice President, COACT

“With the click of a button, management can gain an in-depth pipeline summary, which is especially helpful for tracking progress toward our revenue goals.”
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Ansela Poonisammy
New Business Coordinator, Momentum

“We work with a lot of different people and companies,” Macrae said. “Insightly lets us link our records together, offering a 360-degree view of each relationship.”
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Kirsty Macrae
COO, Hardman & CO.

See why Insightly is the best CRM for ecommerce.

Explore a CRM that will unite your teams and drive growth in your eCommerce business.

Streamline business processes

Align your teams and processes around a single source of truth, get rid of silos and time-wasting activities, and close deals faster. Customize views and workflows based on your unique business needs and user preferences, securely connect all your tools, and create custom real-time data dashboards.

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Accelerate Sales

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Build Relationships

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Track key metrics

  • Create graphical data visualizations to reveal insights and monitor progress towards your goals
  • Share data across teams in easily digestible formats so your teams are all on the same page

Integrate with all the apps in your eCommerce business

Your consulting firm has apps for accounting, HR, communication, and more. Insightly AppConnect keeps everything integrated.

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AppConnect puts Insightly CRM at the center

With AppConnect there’s no need to copy and paste data between apps, upload CSVs, or to write complex code—all of your apps are just…connected.

With just a couple of clicks your business data transfers between apps automatically making it a breeze to run repetitive business tasks.

Insightly can connect to hundreds of the apps you use every day like accounting systems, HR systems, Helpdesk and IT systems, databases, calendars, and collaboration and chat tools. There are more than 500 different app connectors in AppConnect ready to go today and new ones are added every week.

Build automated workflows with 1200+ integrated apps

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Privacy and compliance

We use Insightly to run Insightly, so we make sure your data is as secure and safe as our own. We work with customers every day to make sure that their data security requirements are met and exceeded.

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  • Independently assessed for compliance to SOC 2 Type II
  • Single-sign-on via industry standard authentication protocols
  • Support for two-factor authentication
  • Encryption of data in transit and at rest
  • EU/US Privacy Shield and GDPR Compliance

Give your eCommerce business an edge