Service & SupportBest Help Desk Software: Focus on customer experience How to choose help desk software for your team 10 Mar 2023 Share Best PracticesCX survey shows companies overestimate customer support satisfactionThink your team is killing it when it comes to customer service? The data says otherwise. 18 Mar 2022 Share Best PracticesCRM Implementation: Steal this proven processUp to 69% of CRM projects fail because of poor implementation. How do you avoid the pitfalls? 17 Mar 2022 Share Data & ReportingSingle Customer View: What it is and why you need itSCVs allow cross-functional teams and organizations to use aggregated data to drive higher value business outcomes and provide high-quality customer experiences. 18 Feb 2022 Share Service & Support5 essential customer engagement metrics and KPIsWhich user engagement metrics matter most for your business? Learn which KPIs you’ll need to focus on for success. 03 Feb 2022 Share Best PracticesCustomer service + success: designed to drive exceptional experiencesDifferentiating yourself from the competition with customer service. 03 Nov 2021 Share Service & Support4 tips for creating a customer-centric experienceHow can you push your organization to become more customer-centric? 05 Oct 2021 Share Service & Support4 customer service challenges (and how to solve them)We discuss some challenging situations in customer service and how to overcome them. 29 Sep 2021 Share Experience the Insightly platform for yourself Request a demo