All plans include:
- Unlimited projects, organizations, and opportunities
- Unlimited customer support via email
- Access anywhere online
- Enhanced 128-bit SSL encryption
- Automatic backups
- No setup fees, upgrade fees, or contracts
- Access to Insightly API
Can I change plans?
Absolutely. You can change plans at any time from within the Insightly application. With any upgrade or downgrade in plans, you will be credited pro rata for the time remaining in the current billing cycle.
What is the difference between an Insightly for Google Apps account and an Insightly standard account?
Google Apps is a paid, subscription-based productivity suite from Google. An Insightly for Google Apps account has integration with Google Apps and you should install an Insightly for Google Apps account from the Google Apps Marketplace.
If you are not using Google Apps in your business then you can sign up for an Insightly Standard account on our website.
An Insightly standard account and an Insightly for Google Apps account are separate accounts and cannot be merged or converted. For example, if you start with an Insightly standard account and migrate to an Insightly account for Google Apps you will need to manually export your data from your Insightly standard account and import the data into your Insightly for Google Apps account.
What payment methods do you accept?
For paid plans Insightly accepts credit cards online from Visa, MasterCard, American Express and Discover Card, and you will be billed in US Dollars. Insightly does not accept cheques, postal orders, or pay by phone.
How do I upgrade to a paid plan?
You can easily upgrade to a paid plan within the app itself after signing up, under the Settings menu.
Can I get my data back out later?
Yes, all accounts have a full data export facility built in.
Is my data safe and backed up?
Absolutely. Our servers are housed in a SSAE 16 type II audited data centre with 24 hour monitored security, redundant power and cooling, active fire detection and suppression, and staffed 24x7 by senior systems and network engineers. Our storage infrastructure is highly durable and fault tolerant, and our databases are backed up daily and securely transferred and stored with military grade AES-256 encryption to multiple off-site locations, and our data management practices and privacy policies have been TRUSTe audited and certified. Insightly also offers bank grade SSL encryption with all plans.
Is the free plan really free?
Yes, totally free - no catches. You don't even need a credit card to install and use Insightly, and it's not a trial so you can use it for as long as you like. We even give you free support too, so it's perfect for small businesses.
With paid plans, when will I be billed?
You will be billed monthly starting on the day you upgrade to a paid plan and until you cancel. You can cancel your subscription at any time within the app and you will not be billed again.
Are there per-user fees or cancellation fees?
No. The plan you choose has a maximum number of users for a fixed fee per month. For example, on the ‘Advanced’ plan you can have up to 15 users, and you will be charged one flat fee of USD$49 per month. You do not have to pay per individual user, and Insightly does not have any other fees or charges.
Do I have to sign a fixed term contract?
No, Insightly is a pay-per-month service and your credit card will be billed each month. There are no long term contracts and you can cancel at any time. If you cancel the service, you will never be billed again.
What do I need on my computer to run Insightly?
You can use any computer or device with an internet connection and a web browser to run Insightly. Web browsers that work best with Insightly are Google Chrome, Firefox, Internet Explorer 7 or higher, or Apple Safari 4 or higher.
Does Insightly offer special pricing to
Non-profit organizations receive a 50% discount that is reflected in the number of user licenses for both the gratis and paid plans. For example, the gratis plan allows up to 3 users and non-profit organizations can have up to 6 users on a gratis plan; the starter plan includes 4-6 users for $29/month and non-profit organizations can have 8-12 users for $29/month. To be eligible for the additional licenses, proof of non-profit status is required.
Can I see a live product demo?
Sure! Insightly offers webinars every two weeks. Please register here.
You can ask questions by emailing email@example.com or submitting a support request on our support site.